Covenant Transport Success Story
Covenant Increases Operating Revenues, Drives Down Orientation Costs, and Increases Driver Satisfaction with SHIPS LMS Enterprise Training Platform
“With the SHIPS LMS platform we are able to reduce the amount of time drivers spend in orientation by one entire day. This allows them to start driving one day earlier, generating approximately 3,000 days of increased revenue per year and realizing the cost savings associated with the additional travel and lodging expenses. The web-based solution allows us to execute a consistent training program throughout all of our training centers. The platform’s ease of use for both management and drivers has been a driving force in the success of the SHIPS LMS System at Covenant," said Rob Hatchett, VP Communications and Recruiting, Covenant Transport.
Covenant Transport, founded in 1986 and based in Chattanooga, TN, is a truckload carrier providing services in 48 states, Canada, and Mexico. Its fleet of 1250 trucks and 2300 drivers operates terminals in Hutchins, TX, Pomona, CA, Orlando, FL, and Allentown, PA. Covenant specializes in expedited team freight, offering dry van, refrigerated, and hazardous materials transportation services. Covenant Transport is continually recognized as a leader in innovation and customer service, capable of meeting the ever-changing demands of the freight market.
Cost savings, increased revenues, and increased driver satisfaction through decreased classroom time
Covenant was able to reduce their orientation by one full day which resulted in several positive impacts to their bottom line. Covenant gained approximately 3,000 days per year of additional revenue since their drivers were on the road one day earlier. They also experienced a cost savings of nearly $200,000 per year in drivers' travel and lodging expenses. Driver satisfaction was also increased, since drivers were able to start delivering loads one day sooner.
Increased employee productivity
The reduced number of hours needed to train drivers has resulted in increased employee productivity. Operations and safety personnel now have an additional 15 hours per week to focus on their departments, as opposed to time in a classroom conducting training and orientation. Covenant has realized a savings of approximately $30,000 per year due to the reduction of manpower needed for driver orientation.
Standard content ensures consistent, relevant training program
Covenant Transport is now assured that orientation content is consistent across all orientation locations. The orientation process has been streamlined to focus on the most up-to-date information, therefore improving the training experience for presenters and drivers. The SHIPS Learning Management System is easy to initiate and administer, and because the drivers can access their training materials anywhere, anytime, they can move through the orientation at their own pace with the coaching and guidance of their instructors and safety personnel.
Increased driver satisfaction through personalized learning experience
Using the SHIPS LMS solution, Covenant Transport can create a personalized, relevant training program based on the driver’s specific background, experience, status, position type, and more. Offering a more tailored experience allows the driver to spend time on the skills that are relevant to his specific assignment and background. This approach ensures that the driver is not wasting his time on content that he either already knows or isn’t pertinent to his job. Training can be executed as either self-paced or instructor-led, so advanced drivers can move through the program while those that need more help can be personally coached by their trainers.
Covenant Transport will continue to look at EBE as a valuable partner for providing orientation and training efficiency. As new requirements and training trends evolve, SHIPS LMS will be used as the foundation to execute best-in-class orientation programs which will ensure Covenant’s leadership position in the industry.
Covenant Transport needed an updated training platform that would allow them to deliver to all of its training centers a consistent, current, and relevant training program. They were using outdated content in their remote locations, and were therefore not able to give all drivers the same positive experience. There were also no consistent management tools or reports in place that measured the effectiveness of the training.
SHIPS Learning Management System was selected for its ease of use, customizable content, and cost savings potential.
Reduced orientation time by one day
Gained approximately 3,000 days of additional revenue per year by adding one additional day of driving vs. sitting in classroom
Reduced costs by $200,000 annually due to reduction of one day of training
$30,000 in increased productivity gains in management time
Greater visibility and validation of student skillsets and progress
Increased driver satisfaction because of more personalized training program