John Christner Trucking Success Story
SHIPS Video-Based Learning Management System Improves Driver Orientation – AND Driver Retention
“We wanted to quickly and efficiently manage our training content, and EBE's solution allows us to do that. Now we can easily update our content in a single, easy-to-use platform that makes our orientation process virtually paperless. Everyone is using their phones to get things done, and having a platform that is mobile-enabled streamlines the whole process,” said Jacob Lliteras, Marketing Manager, John Christner Trucking.
Founded in 1986, John Christner Trucking (JCT) is consistently recognized as one of the best refrigerated carriers in the transportation industry. The company is headquartered in Sapulpa, Oklahoma, and services the majority of the 48 states with lane density along I-10, I-20, and I-40. Specializing in temperature-controlled freight dominated mostly by produce, protein, and juices, their fleet operates roughly 800 trucks with a driving force made up of lease purchase drivers and owner operators.
Decreased Time in the Classroom Leads to Increased Profitability and Improved Driver Satisfaction
Before JCT made the switch to EBE’s solution, all drivers started their learning modules once they arrived at the terminal. Through the use of SHIPS Learning Management System, nearly 50% of drivers have completed the learning modules BEFORE arriving at the orientation location. JCT was able to eliminate two days out of the typical orientation time, realizing a cost savings for each student of about $1,500 per week in drivers’ travel and lodging expenses. Additionally, the company gained an extra day for driver utilization, since the drivers are available for dispatch one day earlier by shortening the time they are in the classroom. This translates to an increase in miles driven by each driver for the company, and improved satisfaction for their drivers.
In-House Content Management Creates a Relevant and Personalized Training Experience
With the ability to manage content in-house, and not rely on a third party to make changes, JCT is able to be more responsive to real-time training needs. Not only are they able to add new content quickly, but with the analytics provided on testing results, they are able to react more quickly to trends that may be identified within the content itself. Having the ability to deliver the most up-to-date information improves the training experience for trainers and drivers. The SHIPS Learning Management System is easy to initiate and administer. Each class can be executed in a variety of methods based on courseware, location, drivers, and instructors. The flexibility in designing and administering each training course makes it a personalized and effective tool for drivers and JCT. As such, JCT has seen a significant increase in driver satisfaction – and retention.
Ease of Scaling to Class Size
The SHIPS Learning Management System has made it easier for the company to manage training more easily regardless of class size. Large class sizes no longer take additional effort to set up, deliver, and monitor since drivers are automatically inserted into the orientation sessions directly from the SHIPS recruiting solution. Additionally, regardless of the size, training is delivered in a standardized and consistent method allowing drivers to progress at their own pace -- not holding up those drivers that master the content more quickly. The flexibility of the mobile-enabled platform has led to a significant time savings during the orientation period, meaning drivers are in their trucks more quickly and delivering loads sooner -- further improving the response to shipper demand, resulting in increased revenue opportunities.
JCT continues to look at EBE as a valuable partner for providing orientation and training efficiency. JCT is also incorporating the LMS platform to manage remedial and development training for its drivers beyond the onboarding process. EBE’s ability to integrate to other third-party systems positions JCT to offer the most effective training platform to its drivers from onboarding and through their entire career with JCT.
John Christner Trucking
John Christner Trucking needed a reliable learning management system that gave personnel the power to manage content, and allowed drivers to complete orientation modules from their mobile devices prior to attending in-person orientation.
SHIPS Learning Management System was selected for its reliability, ease of use, customizable content, and cost savings potential.
Reduced orientation time by 2 days, saving $1,500 per week per driver.
Orientation modules completed by 50% of drivers prior to in-person orientation.
Increased driver satisfaction with self-paced training program.
Increased capacity as a result of successfully moving more drivers through the orientation process more quickly and effectively.