Implementation and Training
At EBE, our top priorities are to fulfill needs and exceed expectations. Our team of highly trained professionals finely tune each application to meet the specific needs of each customer and their business objectives. Our team of transportation and technology consultants employ a systematic approach that ensures success every step of the way.
Prior to implementation, a pre-requirement survey is completed by the customer which outlines all necessary information. Once the completed survey is received, a collaborative team of EBE systems analysts and customer representatives review the pre-requirement survey together. A complete analysis of current processes is then conducted by EBE staff. From this analysis, a Requirements Definition is prepared and presented to the customer that details all aspects of the SHIPS project. This Requirements Definition becomes the blueprint to configure and implement the software.
Once implemented, EBE's experienced professionals will train your staff on usage and administrative functionality of the software. Training can be done either on-site or remotely, depending on the nature of your project and your requirements.
Call Center Support
Standard Business Hours
7:30am - 6:00pm Central Time M-F
Toll Free: 800-447-0612
After Hours Support: 309-781-2599
Click below to visit the online support portal to enter a new ticket or track the status of an existing ticket.
Transportation Business Process Consulting
When you work with EBE's business consultants, you reap the benefits of best practices of more than 600 industry-leading transportation companies. Whether you are an asset- or non-asset-based company, a fleet of 100 trucks or 20,000 trucks, your operation can be assured of getting the best enterprise solution based on its business needs.
For over 45 years, EBE has been advising and guiding its clients on ways to improve their businesses. As experts in business process management for the transportation industry, EBE has been instrumental in transforming companies throughout every department to improve operational efficiencies, lower operating ratios, and improve customer and employee satisfaction.
Compliance, Safety & Regulatory Managed Service