The Crucial Metric for Measuring Efficiency
Monitoring on-time delivery performance of drivers can help your company identify opportunities for improving both driver and customer satisfaction. The information available through dispatch may include excused/unexcused status as well as the reason code for the delivery performance. These statuses can trigger specific workflow activities as well as generate insightful reports. The On-Time Delivery metrics can be monitored automatically by the SHIPS Driver Performance solution and included in the self-generating driver scorecard.