Universal Truckload Services Success Story
Universal Truckload Services Streamlines Document Management, Stabilizes Operations, and Increases Efficiency With EBE Solutions
Headquartered in Warren, Michigan, Universal Truckload Services is a non-asset-based, publicly traded transportation services company that provides rail-truck and steamship-truck intermodal support, and dry van and flatbed OTR operations to shippers throughout the United States and the Canadian provinces of Ontario and Quebec. Working with both private sector and government customers, Universal Truckload Services utilizes a network of agents and independent contractors, as well as a fleet of over 3000 trucks from partner carriers, to handle any transportation project from development to completion. Additionally, Universal Truckload Services owns a small fleet of 100 trucks.
In addition, EBE solutions support the paperless workflow that comes with effective document management. Managers and dispatchers can effortlessly access manifests, pre- and post-delivery documents, including signature capture, and verify billing information. Streamlining the document management also increased efficiency because instead of forcing the back office staff to chase down paper records, they are now able to concentrate on maintaining excellent customer service, opening the door for growth and expansion without hiring additional staff.
With a company the size of Universal Truckload Services, software introduction often takes time. EBE SHIPS solutions allow gradual implementation by offering numerous modules, seamless integration, and top-notch technical and customer support. With the Financial software up and running smoothly, Universal Truckload Services then immediately moved to implement SHIPS recruiting software where they are achieving significant gains in recruiting and processing efficiencies. Next on Universal Truckload Services' agenda is to complete the implementation of SHIPS Logistics Management solution where they expect to improve the speed and efficiencies associated with managing their logistics network.
Streamlined document management means less time searching for paperwork
With EBE SHIPs Financials – every document is indexed in a system and easily available. Whether a bill of lading, in-transit receipts or electronic signatures…everything is available without having to leave a work station to search through a manual filing system. That saves time and money. In addition, SHIPS workflows have the intelligence to make decisions concerning transactions and provide visibility to out of standard items.
Ease of operation combined with near real-time information helps empower decision makers, enabling them to make better business decisions. Within the context of company business rules, you will be able to get more operational effectiveness in a shorter period of time with fewer people on your staff. A benefit to both you and your customers.
Universal Truckload Services
Universal Truckload Services had already adopted a document imaging and workflow package, but found that its instability, unreliability, and poor customer support made it unreliable for their needs.
EBE SHIPS Financials Solution was selected for Universal Truckload Services' paperless office and workflow requirements
Peace of mind associated with using a stable, reliable platform
Confident, accurate billing, invoicing, and inter-office communications
Streamlined document management process
Improved speed and efficiencies associated with managing their logistics network