Bellavance Success Story
EBE’s Fleet Mobility Solution Helps Bellavance Achieve Their Process Improvement Goals
“The implementation of EBE’s Connect Mobile Capture solution has proven invaluable in our efforts to reduce costs and improve efficiency in our organization. The reduction in our time-to-bill metrics since we began using Connect Mobile Capture has been impressive. Same-day billing no longer seems like a long-term goal but a reasonable expectation and a mark we plan to hit by year end. The support team at EBE has been great. They have been very accommodating configuring the back-end functions as our operation continues to evolve. I would absolutely recommend this tool to any organization looking for a mobile document imaging application,” said Ben Wilkens, Director of IT, Bellavance Trucking.
Started in 1955, Bellavance Trucking is a family-owned and –operated business located in Barre, VT. The company’s main focus is hauling granite on flatbeds from Central Vermont to locations across the U.S. and Canada, adding a dry van division in 1985 to transport furniture and paper. The company also now offers step deck, low bed, and refrigerated services for a variety of commodities, with a fleet size of 100 power units and 485 trailer units across their divisions. The company’s growth and success has positioned them to continue to provide the superior customer service that has been a hallmark of Bellavance Trucking since its inception.
Mobile App Efficiencies Improve Billing Cycle by 80%
Since implementing Connect Mobile Capture, Bellavance has noticed a significant improvement in the efficiency of their drivers, staff, and billing process. EBE’s mobile app has allowed Bellavance to experience a reduction in billing time from as much as 2 weeks down to 3 days or less. What’s more, Bellavance is able to process same-day payments for the outside carriers on their payroll, improving relationships with their contract workers and ensuring their continued satisfaction as well.
Enhanced Productivity Reduces Annual Expenses by $50,000
CMC has significantly improved Bellavance’s billing and invoicing processes, making their office staff much more efficient. As a result of CMC’s automation capabilities, the amount of physical paperwork handling is greatly reduced, allowing Bellavance to accomplish more with their billing staff. The company has been able to restructure its office staff, reallocating personnel to other areas in the organization. The implementation of CMC has also translated into a compelling impact on the company’s bottom line, reducing annual department expenses by $50,000 while improving daily cashflow.
Fewer Missing Documents Leads to Drivers Getting Paid More Quickly – Improving Driver Satisfaction, Increasing Retention
Thanks to EBE’s Connect Mobile Capture Solution, drivers are submitting their paperwork much more quickly – and getting paid more quickly, too. Initially, drivers were reluctant to handle what they considered the duties of the company’s administrative staff. However, with the solution’s built-in training tool and user-friendly interface, drivers began to embrace the mobile app as they realized how it benefitted them. Through real-time paperwork submission, the number of missing documents are reduced. Now, there is less chance the drivers’ pay will be held up for missing paperwork and they get paid faster.
Bellavance Trucking continues to grow, and the continued use of SHIPS with Connect Mobile Capture will be a strategic part of that growth. The company looks forward to doing even more with the CMC application, allowing them to achieve their goals of even further reduced time to bill and solidifying EBE as a true partner to Bellavance as they work together to optimize operations.
Bellavance was experiencing slow billing cycle times due to the fact that there was no integrated system in place for drivers to submit their POD documents from the road. The 1-2 week lag time between delivery and billing was impacting many facets of their operation including cashflow and customer and driver satisfaction.
Connect Mobile Capture was selected for its ease of use, integration capabilities, and process improvement capabilities to increase efficiencies in billing.
Reduced time to bill by 80%, from 2 weeks to 3 days or less.
Saved $50,000 per year with improved efficiencies in the Accounting department
Reduced the amount of physical paperwork handling required, allowing them to decrease the associated staffing overhead.
Able to process same-day payments for outside carriers.
Improved driver satisfaction and retention due to reduced delays in settlements.