Monitoring and responding to the performance of your drivers is critical to the safety of your fleet and sustainability of your company. How do carriers make sure ALL of their drivers are performing in the safest manner possible? One way is to monitor driver performance via scorecarding.
Driver scorecarding is a tool that carriers can use to get a quick assessment of the driver’s current behavior and set goals for the future. Scorecarding is a strategic tool that allows carriers to take the data they have and coach drivers toward improvement. Below are some best practices for using driver scorecarding to improve performance (and compliance).
Step One: Set Key Performance Indicators (KPIs)
First, you have to define the measurable items that are important to your organization. These goals should be specific, measurable, achievable, result-oriented. And, they should be measured at regular intervals to gauge any changes over time. One important item to consider is involving drivers in setting these goals. Since drivers are on the front line, they are aware of which items are important to monitor, and also how attainable these items will be to achieve. Involving the drivers also gives them ownership over the results while also giving them a voice in the discussion.
Step Two: Communicate the KPIs
Everyone -- from drivers to office staff -- need to be aware of these goals before they will be measured. This gives all employees a stake in the outcome. If they know what the expectations are, there’s a greater chance that these goals will drive improvements in day-to-day tasks.
Step Three: Recognize Trends
By analyzing the data you receive, you will more clearly be able to recognize patterns in driver behavior. These patterns can be used to formulate responses, either through targeted driver training or by implementing driver incentives that encourage positive behaviors. You can also use these trends to re-evaluate your KPIs and make any necessary changes to your organizational goals as these behaviors improve.
Step Four: Advertise the Results
Having a visual, public display of driver scorecards is a simple way of sharing the results with everyone in the company. You can even use the driver scorecards as a means of encouraging healthy competition for performance initiatives like gift cards or more home time. Studies show that employees are motivated to improve when there is a definitive prize at the end. Focus on the positive to improve performance.
Step Five: Keep it Up!
Put a process in place to continuously monitor and re-evaluate your KPIs as you analyze the data you receive. There are always improvements to be made, and by continuously updating your goal set you minimize the possibility for complacency. New goals and new incentives will keep your driver scorecarding process interesting and, in the end, more likely to effect real change in your organization.
Ultimately, carriers want their drivers to perform at their best so they can maintain the safest fleet possible and sustain a pool of satisfied drivers. For more information on how EBE’s driver performance and safety and compliance solutions can help you operate a safer and more profitable fleet, visit www.ebeships.com or call 800.447.0612.
EBE is the leading provider of Transportation Specific Content and Process Management Applications. Serving nearly 600 clients, EBE has made a positive impact throughout their organizations in the areas of billing, settlements and accounts payable; recruiting, onboarding, safety, risk and training; carrier management, fleet maintenance and mobile and data capture. Our next generation of workflow solutions allow our clients to work by exception to maximize productivity, control costs, and increase profits across the Enterprise through the use of Automated Decision Support. Our integrated approach positions our clients to maximize their legacy system investments while extending the value of EBE's solution portfolio.