CPC Logistics Success Story
SHIPS Automates POD Notifications Improving Visibility, Increasing Productivity, and Enhancing Customer Satisfaction.
Founded in 1973, headquartered in St. Louis, Missouri, CPC Logistics, Inc. has evolved as a national network of divisional and regional offices located throughout North America. CPC provides over 3,500 truck operators to corporate customers in over 300 locations across the United States, Canada, and Puerto Rico.
As one of its services, CPC manages a fleet of flatbed units that comprise the private fleet of the National Gypsum Company. National Gypsum requires that all of its carriers forward PODs to their FTP site so it can provide near-real-time delivery information to its customers. At the time of engagement, CPC had no automated capability of accomplishing this requirement. CPC demanded a solution that could support a high transaction volume, integrate with its current transportation management system, TMW Suite, and would be easy to maintain. This was when CPC turned to EBE Technologies.
After reviewing several alternatives, EBE’s SHIPS integrated process management solution was selected for its strong reputation in the industry of providing value-based, reliable systems, and unparalleled customer service and support. With SHIPS and its immediate document exchange (IDE) capability, the proof of delivery documents are scanned and SHIPS then converts them to PDF files. The system then transports these files over the internet to an FTP site where they are easily accessible to customers directly from the National Gypsum website through their customer login. SHIPS handles hundreds of documents per week with little operator intervention.
CPC has extended this solution to other customers and is now able to scan and process thousands of documents automatically within minutes for customers to access the required information on the carriers’ websites. The implementation of SHIPS has delivered to CPC improved accuracy of information, reduced costs, improved cash flow and increased customer satisfaction.
CPC is seeking to automate more of its processes in other functional areas throughout its enterprise. Driver recruiting is the next area of focus that CPC will look to EBE to automate with its SHIPS paperless recruiting solution.
CPC needed to provide near-real-time delivery of information to its customers. CPC had no automation in place at the time.
SHIPS integrated process management solution provided Immediate Document Exchange (IDE) capability.
Reduced billing cycle time by 5 days
Reduced Days Sales Outstanding by 10 days
Improved billing accuracy
Increased customer satisfaction