Farruggio's Express Success Story
SHIPS Accounts Receivable and Payable Workflow Solutions Improve Operations and Customer Service
Headquarted in Bristol, Pennsylvania, Farruggio’s Express has been servicing ramps and piers in the eastern US for 97 years. Farruggio’s continues to improve and develop the highest quality of service availabe. Their goal is simple — do it right the first time. With 14 ramps strategically located near key rails and ports, Farruggio’s provides high-quality service and regionalized expertise. Farruggio’s regional programs include Truck Load and Less Than Truck Load service, Dry Van, Flat Bed and Reefers as well as Piggyback and Container service, totaling 150 trucks.
When Farruggio’s made the decision to implement an imaging and workflow solution, they met with several companies, but found that most were offering software solutions that were not easy to use or maintain. Industry knowledge and focus was also an important selection criterion. After an extensive search process, Farruggio’s selected EBE because of the combination of EBE’s strong industry expertise and the compelling ROI the SHIPS software provided.
SHIPS software has enabled Farruggio’s to improve its operations and its customer service. The automated process allows them to provide real-time information to its customers and back up all invoices with supporting documentation. “We couldn’t have kept up with our growth and customer’s requirements had we not implemented SHIPS,” said Jennifer Farruggio.
Since implementing SHIPS Financial Solutions in Farruggio’s billing and accounts receivables departments, they have achieved results beyond their expectations including:
- Reduced billing cycle time by 5 days
- Reduced Days Sales Outstanding by 10 days
- Improved billing accuracy
- Increased customer satisfaction
Faruggio's was looking for a way to streamline the manual paperwork processes while increasing cash flow and billing accuracy, and improving customer satisfaction
Reduced billing cycle time by 5 days
Reduced Days Sales Outstanding by 10 days
Improved billing accuracy
Increased customer satisfaction