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Texas TransEastern Success Story

Texas Transeastern Success Story

TransEastern realizes 8:1 ROI in first year

"EBE’s imaging and workflow solutions have revolutionized the way we do business." – Zach O’Quinn Controller, Texas TransEastern, Inc.

About Texas TransEastern

Texas TransEastern is an interstate petroleum products carrier based in Pasadena, Texas. It has 13 locations throughout Texas, Louisiana, Mississippi and Arkansas.

The challenge

Texas TransEastern’s invoicing process was a manual one that involved scanning multiple pages into a PDF, then manually extracting and reorganizing them by customer order. Staff spent the bulk of their time printing documents and sending emails to customers. They also had to physically search for documents in multiple locations because the information wasn’t readily available online.

Billing customers was inefficient as well. Staff were unsure if invoices were received and payment was often delayed because of invoicing errors.

The solution

Texas TransEastern selected EBE’s imaging and invoicing workflow solutions with rendition print capabilities.

With automated decision support, rendition billing and integration to Texas TransEastern’s dispatch system, the company now manages the billing process by manually processing only those out-of-standard transactions. The application automatically gathers and sorts documents by bill-to or driver code, renders and generates the required billing documents, then electronically sends them to their customers.

Texas TransEastern’s new streamlined process has drastically reduced the invoicing delays and errors they had experienced with their manual one.

The future

Texas TransEastern is continuing its dedication to excellence, thanks to EBE’s workflow solutions. To enhance the quality it provides to customers, the company plans to implement EBE’s accounts payable and mobile capture solutions to improve its billing, settlement and driver retention.

“EBE’s support staff has been exceptional in every step of the process.” – Zach O’Quinn, Texas TransEastern

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