Morehouse Success Story
EBE® Internet Data Interchange Automatically Transfers Delivery Data in Real-Time, 24 Hours a Day, Increasing Productivity and Customer Satisfaction.
Transaction data regarding customer loads is crucial to any transportation company, and Morehouse Truck Line was no exception. That data is important to customers, too. Morehouse customers required that daily transaction be updated to their websites every day – so they could track loads, increase the visibility of each delivery and compare results to billing. To accomplish this, Morehouse required their dispatchers to hand-key data from their dispatch system into the customer website. This was time-consuming, mismatched the skills of the dispatcher and didn’t always deliver the information in real time. Morehouse decided to find a way to automate the data entry process so they could provide customers with more accurate and more immediate information, and focus their dispatchers on brokering freight.
“EBE’s IDI product has allowed our dispatchers to focus on the core part of their job instead of spending time on tasks that can be completed by unskilled labor,” says office manager Curt Morehouse. “In our case, the computer is the unskilled labor.”
By providing faster, more reliable data to multiple customers at once, EBE IDI allows Morehouse to provide the same service that larger competitors provide – real-time, accurate load data that is integral to the success of their customer. This improves their competitiveness and gives customers a good feeling about working with Morehouse. As well, Morehouse has a better feeling about their ability to best serve their customers because they know IDI is always working, error-free.
W.N. Morehouse Truck Lines
Morehouse required dispatchers to transfer status data from their in-house system to a customer by hand-entering each delivery transaction. Such data had to meet time thresholds as well as accuracy standards imposed by the shippers.
Internet Data Interchange was developed to extract delivery data from the Morehouse dispatch and mobile communcations systems and import that data into customer web portals, 24 hours a day, 7 days a week. In addition, EBE's IDI solution validated the data to ensure it was logical based on the type of status. This process helped meet accuracy requirements.
Automated data entry
24/7 availability of data
Elimination of manual data entry
Workforce productivity increased twofold
Improved reporting accuracy