Automate Settlement Statuses to Improve Driver Satisfaction with the Settlement Assistant
Halvor Lines' implementation of the Settlement Assistant has led to increased driver retention and improved backoffice productivity.
"The automation the Settlement Assistant provides to Halvor Lines eliminates the numerous outbound calls made by our staff requesting paperwork from drivers. By automatically notifying drivers of missing or inaccurate paperwork, we have decreased the time to receive trip documents to the billing department by two days. We have also reduced our unbilled order count by 80% at the end of the month and have been able to keep up with our 35% growth without requiring additional staff. Drivers are happy because they know ahead of time if there are issues with their paperwork that would impact thier settlements and our staff is happy because they don't have to consistently make phone calls to the drivers!"
Bonnie Ramsay, CIO