SOFTWARE SOLUTIONS FOR THE
TRANSPORTATION AND LOGISTICS INDUSTRY

 

About EBE

Career Opportunities

Software Training Specialist

Position Title: SOFTWARE TRAINING SPECIALIST
Location: East Moline, IL

Description:

Training is the vital role for successfully connecting both new and current customers to our software applications. This position is designed to benefit our customers' software experience. As a Software Training Specialist, you will assist with developing and improving our training programs offered to customers, and you will be responsible for improving existing customers' understanding of our software applications.

RESPONSIBILITIES

  • Develop and maintain training materials to include the most recent software features
  • Evaluate customer requirements and business processes pre-installation
  • Assist the Project Manager with setting goals and milestones
  • Conduct training sessions that include onsite and remote webinars
  • Assist implementation and development team to rapidly address any software usability issues
  • Assist QA department in creating and executing use cases

CONTINUED TRAINING

After initial training, ongoing training of our customers is paramount to our success.

  • Provide continued training to our customers ensuring proper software usage
  • Provide timely response to customer training/support calls and emails
  • Provide detailed call resolution in our Help Desk software
  • Route items that require escalation to the attention of Help Desk
  • Provide satisfaction to the customer

QUALIFICATIONS:

  • Excellent written, verbal, and presentation skills
  • Organized and ability to multi-task
  • Excellent Word and graphic skills
  • Willingness to travel up to 25% to customer sites
  • Commitment to customer satisfaction
  • A desire to expand responsibilities and learn new skills

Job Type: Full-time

Required Education:

  • Associates Degree

Required Experience:

  • 2 years Support experience

 

COMPANY BACKGROUND

EBE is a 45-year-old software developer providing solutions to the transportation and logistics industry throughout North America. EBE has consistently achieved 15% or more growth per year. EBE strives for a fast-paced work environment that is rewarding and provides ample room for advancement.

 

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