Driver Performance Management
Improve Safety and Retention with SHIPS Driver Performance Solutions
Monitor and manage driver practices in real time.
Keep your drivers and fleet safe while protecting your bottom line. With integration into your mobile communications and dispatch systems, SHIPS Driver Performance solutions automatically gather, identify, analyze, and track your driver performance data, allowing you to respond in near real-time to both at-risk and positive behavior. Driven by your company’s safety practices, workflow will execute auto-response activities to your drivers including alerts, notifications, warning or recognition letters, training, and meeting assignments. Additionally, a single snapshot of the driver’s behavior can be viewed through a single driver’s profile window. Instead of accessing multiple portals, spreadsheets, and databases, out-of-standard events such as hours of service violations, DVIR, speed, idle time, hard braking, on-time performance, and customer feedback can be viewed in one place.
Drivers are more satisfied and less likely to look for new jobs if they believe they are being treated fairly, equally, and with respect. Setting measurable goals and communicating those objectives establishes their expectations. SHIPS driver performance management tools provide them with the visibility and power to take more ownership in managing their careers.
MobileComm-Driven Performance Management
Performance data such as idle time, rapid acceleration/deceleration, mpg fuel usage, over-speed time, and idle fuel used are all data provided through MobileCommunication providers to help carriers manage toward a safer fleet.
Monitoring on-time delivery performance of drivers can help your company identify opportunities for improving both driver and customer satisfaction. The information available through dispatch may include excused/unexcused status as well as the reason code for the delivery performance. These statuses can trigger specific workflow activities as well as generate insightful reports.
Driver behavior as it relates to customer service is monitored, assessed and acted upon based on customer service input. Both positive and negative behavior is tracked as shippers provide feedback to the carrier regarding the driver’s service and behavior. The company has measurable information to make informed decisions and drivers have visibility into how they are being evaluated against the company’s customer satisfaction standards. Both parties benefit from this tracking and measurement system which greatly increases customer and driver satisfaction — leading to a more service-oriented and profitable carrier.
To learn more about EBE's Driver LifeCycle solutions and how they have helped our customers, view our Customer Success Stories page.